Shipping, exchanges, and returns

Shipping

We offer free domestic shipping on orders over $75. Orders are shipped within 3 business days of receiving your order, and take 2-3 days to be delivered. You should receive your new item(s) within approximately a week from when you place your order.

International Shipping

International shipping is currently available to select countries. Select your country at check out for shipping charges. All customs and additional fees upon import are the responsibility of the customer. International shipping delivery times vary depending on customs. If your delivery is time sensitive, please contact us at orders@imby.io and we will help you with expedited shipping. 

Returns and Exchanges

We hope you are always satisfied with your order! If that isn't the case, we want to make it right.

We offer both returns and exchanges within 21 days of receiving your order. All items returned or exchanged must be unworn and in the same condition you received the item in. 

Contact orders@imby.io and let us know which you would like to do, and we will take care of it for you!

International orders are final sale and cannot be returned or exchanged.

Exchanges
Domestic exchanges are on us for a new size, or the option to replace your purchase with a new item. We will send you a shipping label for you to mail back your item(s), and we will send your new goodies out as soon as we receive the original item(s) back! 

Returns
If you would like to return item(s) from your domestic order for a full refund, let us know and we will send you a shipping label. Once we receive your item(s) we will process the refund within 2-5 days. Shipping costs, in both directions, are non-refundable. You should expect to get refunded for the return item(s) within two weeks of shipping the item back.